Shipping Policy
At , every order is prepared and shipped with care from our fulfillment center. Below you will find everything you need to know about processing times, delivery estimates, tracking and what to do if something goes wrong.
Order processing
Orders are processed and dispatched within 1 to 3 business days. Orders placed on weekends or public holidays are processed on the next business day. During launch periods, promotions or peak seasons, processing may take up to 5 business days.
You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched.
Shipping destinations, costs and delivery times
We ship to the countries listed at checkout. Shipping costs are calculated and displayed at checkout before you complete your payment.
Estimated delivery times after dispatch:
| Destination | Estimated delivery |
|---|---|
| United Arab Emirates and GCC | 3 to 7 business days |
| France and European Union | 6 to 12 business days |
| Rest of world (where available) | 8 to 15 business days |
These estimates are indicative and begin from the date of dispatch, not the date of order. Occasional delays can occur due to customs processing, carrier disruptions or peak periods, and are outside our control.
Tracking your order
All orders include tracking. You will receive your tracking link by email once your order ships. Please allow 24 to 48 hours for the tracking page to show its first update after dispatch.
If your tracking has not updated for more than 7 business days, or your order has not arrived within the estimated delivery window, contact us at hello@brumefilter.com and we will investigate with the carrier immediately.
Customs, duties and taxes
Depending on your country, your order may be subject to import duties, taxes or customs fees levied once the shipment reaches its destination. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.
Customs policies vary by country; if you are unsure, we recommend checking with your local customs office before ordering.
Incorrect address
Please make sure your shipping address is complete and accurate before placing your order, including apartment or unit numbers where applicable. We cannot be held responsible for orders delivered to an incorrectly provided address.
If you notice an error in your address, contact us at hello@brumefilter.com as soon as possible; we will do our best to correct it before dispatch, but we cannot guarantee changes once the order has been processed. If a package is returned to us due to an address error or a failed delivery attempt, we will contact you to arrange reshipment, and additional shipping fees may apply.
Damaged, lost or missing shipments
If your order arrives damaged, contact us within 48 hours of delivery at hello@brumefilter.com with your order number and photos of both the product and the packaging. We will send a replacement or issue a full refund.
If a shipment is confirmed lost by the carrier, we will reship your order or refund it in full, at your choice. If your tracking shows the order as delivered but you have not received it, contact us within 7 days and we will open an investigation with the carrier.
Returns
For information about returning your order, including your right of withdrawal if you are a consumer in the European Union, please see our Returns Policy.
Contact
Questions about shipping can be sent to hello@brumefilter.com, or through our contact page.
GC One Trading FZ LLCFDBC5325, Compass Building, Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
+971 50 276 6427